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How We Do It

IT Support Desk

An IT helpdesk and fast technical escalation point rolled into one means you don’t have to wait for referral after referral to benefit from our experience and get a quick solution to your query.

Our helpdesk is your users’ hotline to problem resolution and, whilst we aim for issues to be few and far between, we do enjoy the opportunity to find out what makes your team tick and use this information to inform strategic IT decision-making.

And, since we work with a variety of market sectors with differing support needs, you benefit from our experience gained in providing a range of solutions.

Proactive Maintenance

Prevention is better than cure, and this is the approach we take to our clients’ systems. With continuous monitoring combined with best practice, the optimal uptime our clients’ systems receive speaks for itself.

The IT support function should prevent downtime to IT services. We have created and adhered to industry best practices in constructing our clients’ solutions to ensure optimal uptime. We also continuously monitor our clients’ systems after implementation with automated monitoring tools as well as physical visits to their premises to safeguard against any unplanned downtime. Being part of a network of security and software professionals, it is likely that we will know about a globalised or software specific threat before most and will ensure steps are taken to eliminate related risks to your business.


Some businesses believe that outsourcing IT support can lead to compromises in the level and quality of service they get, but we say that it is entirely dependent on the provider you choose.

In the current economic climate, business process outsourcing (BPO) is increasingly a more desirable option. Companies are often looking to cut costs in various departments including IT operations but still demand more efficient business practices and tailor-made IT solutions. With Coubari, we guarantee you will be provided with comprehensive support which meets and matches all your business needs and you’ll benefit from our cross-sector experience.