Skip to main content

IT Support Desk

An IT helpdesk and fast technical escalation point rolled into one means you don’t have to wait for referral after referral to benefit from our experience and get a quick solution to your query.

Our helpdesk is your users’ hotline to problem resolution and, whilst we aim for issues to be few and far between, we do enjoy the opportunity to find out what makes your team tick and use this information to inform strategic IT decision-making.

And, since we work with a variety of market sectors with differing support needs, you benefit from our experience gained in providing a range of solutions.

SERVICE DELIVERY KPIS

How we performed in the past 12 months

10,431

Service Desk
Tickets Opened

10,446

Service Desk
Tickets Resolved

99.69%

SLAs
Met

98%

Customer
Satisfaction