Data Protection Legislation means (i) before 25 May 2018, the EU Data Protection Directive 95/46 and all national implementing laws (including the UK Data Protection Act 1998); and (ii) on or after 25 May 2018, the EU General Data Protection Regulation 2016/679 (“GDPR“); together with all other applicable and national implementing legislation relating to privacy or data protection; and where we use the terms “personal data“, “data subject“, “controller“, “processor” and “process” (and its derivatives), such terms shall have the meanings given to them in the Data Protection Legislation.
Coubari Limited is committed to keeping your personal data private. We shall process any personal data we collect from you in accordance with Data Protection Legislation and the provisions of this Privacy Notice. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the GDPR Coubari Limited is the data controller of your information. This means that we are responsible for deciding how we hold and use your personal data. We are required under Data Protection Legislation to notify you of the information contained in this Privacy Notice.
Coubari Limited will collect and process your personal data you provide us through application forms, our website, face-to-face and electronic communication (including telephone conversations) in order to provide our services to you.
We may collect, store, and use the following categories of personal data about you:
Please note, however, that in certain circumstances it may be still lawful for us to continue processing this information even where consent has been withdrawn, if one of the other legal bases described below is applicable.
We are permitted to process your personal data in compliance with Data Protection Legislation by relying on one or more of the following lawful grounds:
We may use your information for the following purposes and under the following legal bases:
|How we use your information||Legal basis|
|To provide and manage your account(s) and our relationship with you||
|To handle enquiries and complaints||
|To provide our services to you||
|To evaluate, develop and improve our services to you and other customers||
|To protect our business interests and to develop our business strategies||
To contact you, by post, phone, text, email and other digital methods. This may be:
|To monitor, record and analyse any communications between you and us, including phone calls||
We keep all your personal data confidential. However, in order to be able to service your needs to the best of our ability, we may share any information you provide to us with our market research partners. If you have provided information to other members of our group, those entities may also share that information with us. We will ensure that if we share such information with third parties, any such disclosure is at all times in compliance with Data Protection Legislation.
We will only keep the information we collect about you on our systems or with third parties for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate and up-to-date and still required.
We will normally destroy or erase data after statutory timelines lapse. However, we may retain your information, or information relating to your account after you cease to be a customer for longer than this, provided it is necessary for a legal, regulatory, fraud prevention or other legitimate business purpose.
All information you provide to us is stored in our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know basis. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We may communicate with you via electronic mail (e-mail). We will never ask you for your password.
Under certain circumstances, by law you have the right to:
Any request for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with Data Protection Legislation. We will provide this information free of charge unless the request is manifestly unfounded or excessive. We will comply with our legal obligations as regards any individual’s rights as a data subject.
If you would like to contact us in relation to any of the rights set out above please contact us using the following contact details. To protect your privacy and security, we may take reasonable steps to verify your identity before providing you with the details.
Coubari Limited, 35 Berkeley Square, Holborn, London W1J 5BF.
You can contact the ICO if you have any concerns about how Coubari Limited has handled your personal data and you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO via their helpline on 0303 123 1113. You can find out more information about your rights as a data subjects, their regulatory powers and actions they can take on their website https://ico.org.uk/
The content or services mentioned on our website may be changed in future and consequently this Privacy Notice may also change. Any changes we may make to this Privacy Notice in the future will be posted on this page and where appropriate, notified to you by email. We recommend that you re-visit this page regularly and inform us if you do not agree to any term mentioned here.
Coubari’s professionalism and commitment to client support is second to none; we know that all our IT needs are taken care of.
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